1. Cancelling as a member
You can cancel a confirmed booking within the cancellation window shown on your booking (typically until 1 hour before start). A small cancellation fee (shown upfront, plus GST on the fee) is deducted; the rest is refunded to your wallet instantly.
2. If your companion cancels
You receive a 100% instant refund to your wallet — including GST. Companions who cancel pay a fee and frequent cancellations affect their ranking.
3. No-shows
If a session doesn't happen, raise it from the booking page. Our team reviews location and chat evidence; verified no-shows by the companion are refunded in full.
4. Where refunds go
Refunds are credited to your GYP wallet instantly and can be used on any future booking or withdrawn to your verified bank account (1–2 working days via Cashfree, no withdrawal fee). Any promo credit used is returned to promo balance first.
5. Payment-pending bookings
If a payment isn't completed within the hold window, the booking auto-expires and any wallet amount held is released back automatically.
6. Subscriptions (companions)
Partner subscription plans are one-time payments for a fixed duration with no auto-renewal. Activated plans are non-refundable except where required by law or a verified payment error.